Hyaluronic Acid Serum

$38.95

+ Free Shipping

A trio of Hyaluronic Acid, Radish Root and Water make this serum a deeply hydrating complex. Together, they work in unison to effectively deliver rich moisture to the skin. Scientifically holding up to 1000 times its weight in water, Hyaluronic Acid has an incomparable ability to provide all skin types with an immediate hydration boost, whilst also plumping and rejuvenating the complexion. The product can be applied with damp hands for added hydration.

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HYALURONIC ACID SERUM
Hyaluronic Acid Serum is proud to be an award-winning product chosen in the Australian Enterprise Awards for The Best Indigenous Hair & Beauty Products Range 2023.

MOISTURE SURGE
Imagine an instant hydration boost, an immediate result you can see. Used by 80% of our online customers, who see a plumping and rejuvenating effect on the complexion, it’s a popular daily addition to your beauty routine.

1000X
Scientifically holding up to 1000 times its weight in water, Hyaluronic Acid has an incomparable ability to provide all skin types with an immediate hydration boost.

NON-SURGICAL AND NATURAL
This serum is the preferred choice for a deeply hydrated and fuller complexion. It effectively delivers rich moisture, hydration to stop cellular dehydration. Apply with damp hands for extra added hydration.
* No animals are used, abused, or killed – we are vegan and pro-life.
There are two main sources of Hyaluronic acid the first being animal extracted (from Rooster Combs typically) and the second being bacterial fermentation.
Our material is from bacterial fermentation using glucose that is corn derived to create the hyaluronic acid in a bio fermentation process.

NO NASTIES OR SYNTHETIC INGREDIENTS. NO ANIMAL TESTING OR BY-PRODUCTS.

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Shipping Policy

Delivery timeframes are an estimate only provided by our courier. We are unable to
guarantee any times. Delivery locations in country or remote areas and orders
containing dangerous goods sent via road courier may take up to 14 business days to
be delivered. Covid has created some delays due to changes in delivery logistics that
are not within our control.

Shipping returns

To return your product, you should mail your product to: PO BOX 196, Gungahlin ACT 2912.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Refund Policy

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1 Eumarrah St, Bonner, ACT 2914.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Cancellation / Return / Exchange Policy

Returns, Repair or Replacement.

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs to the business
  • ask for a replacement
  • ask for a refund
  • recover compensation for the drop in value below the price paid.

Repair notices

Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

  • the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
  • it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

  • type of product
  • how a consumer is likely to use the product
  • the length of time for which it is reasonable for the product to be used
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

A service has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
  • it creates an unsafe situation.

Returning the product

You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.

When a product is too large, too heavy or too difficult to remove, the business is responsible for paying the shipping costs or collecting the product within a reasonable time of being notified of the problem. Examples include:

  • a wide screen TV
  • a bed
  • an extension ladder stuck in the extended position
  • a product that has been subsequently installed, like a stove or a dishwasher.

You do not have to return products in the original packaging in order to get a refund.

If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.

Approaching the retailer or manufacturer

The retailer who sold you the product or service cannot refuse to help you by sending you to the manufacturer or importer. You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, which include an amount for reduction in the product’s value and in some cases compensation for damages or loss. You cannot demand a repair, replacement or refund from the manufacturer.

‘No refund’ signs and expired warranties

Signs stating ‘No refunds’ or ‘No refunds or exchanges on sale items’ are unlawful, as they imply that it’s not possible to get a refund under any circumstances, including for faulty items. In fact your consumer guarantee rights still apply. Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy.

Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Also, Please pick carefully as we don’t offer refunds based on ‘change of mind’.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The refunded amount excludes any shipping costs.

To complete your return, we require a receipt or proof of purchase.

If there is an error in your order or the goods you received are faulty or damaged on
arrival please contact us.
All damages claims from postage must be made within 48 hours  of receiving your
package. Please email us photos of damages to [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1 Eumarrah St, Bonner, ACT 2914.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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